Grievance Redressal Process
We believe that Client service is a vital element for sustained business growth and we want to ensure that our Clients receive exemplary service across different touch points. Prompt and efficient service is essential for retaining existing relationships and therefore Client satisfaction becomes critical to us, especially since we follow the Direct to Client model. Client queries and complaints constitute an important voice and this policy details grievance handling through a structured grievance redressal framework. Grievance redressal is supported by a review mechanism, to minimize the recurrence of similar issues in future. The Grievance Redressal policy follows the following principles:
- Clients will be treated fairly at all times.
- Complaints raised by Clients will be dealt with courtesy and in a timely manner
- Queries and Complaints will be treated efficiently and fairly.
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Clients will be treated fairly
at all times. - Complaints raised by Clients will be dealt with courtesy and in a timely manner
- Queries and Complaints will be treated efficiently and fairly.
The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Clients. Grievance Redressal Mechanism Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
2. A letter may also be written with their query/complaint and posted at the below mentioned address: Flat No, B – 306, B Block, Pariwar Presidency, Next to Presidency School, Anugraha Layout, Ramanshree Enclave, Bilekahalli, BANGALORE, KARNATAKA, 560076. Clients can write to the Research Analyst at naveendave675@gmail.com. The client can expect a reply within 7 days of approaching the Research Analyst.
3. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at 1800 22 7575/ 1800 266 7575.
Grievance Redressal / Escalation Matrix
| Details of Designation | Contact Person Name | Address where the physical address location | Contact No | Email ID | Working Hours when complainant can call |
|---|---|---|---|---|---|
| No 3060, 1st Floor, Mallikarjuna Nilaya, 9th main, 13th cross, Banashankari 2nd stage, BANGALORE, KARNATAKA, 560070 | J Naveen | No 3060, 1st Floor, Mallikarjuna Nilaya, 9th main, 13th cross, Banashankari 2nd stage, BANGALORE, KARNATAKA, 560070 | 9731120668 | naveendave675@gmail.com | Monday to Friday 9:30 am to 6:30 pm |
| Head of Customer Care | same as above | same as above | same as above | same as above | same as above |
| Compliance Officer | same as above | same as above | same as above | same as above | same as above |
| CEO | same as above | same as above | same as above | same as above | same as above |
| Principal Officer | same as above | same as above | same as above | same as above | same as above |
Data for the month ending - November
| Sr. No. | Received from | Pending at the end of last month | Received | Resolved | Total Pending | Pending complaints > 3months | Average Resolution time (in days) |
|---|---|---|---|---|---|---|---|
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | 0 |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | 0 |
| 3 | Other Sources (if any) | 1 | 1 | 0 | 1 | 1 | 20 |
| Grand Total | 1 | 1 | 0 | 0 | 0 | 0 |
Trend of monthly disposal of complaints
| Sr. No | Month | Carried forward from previous month | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | May, 2025 | 0 | 0 | 0 | 0 |
| 2 | April, 2025 | 0 | 0 | 0 | 0 |
| 3 | March, 2025 | 0 | 0 | 0 | 0 |
Trend of annual disposal of complaints
| Sr. No | Year | Carried forward from previous Year | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | 2023-24 | 0 | 3 | 2 | 1 |
| 2 | 2024-25 | 1 | 0 | 0 | 1 |
| 3 | 2022-23 | 0 | 1 | 1 | 0 |
| Grand Total | 1 | 3 | 2 | 1 |